NEW VACANCY: Operations Support Coordinator
GoodGym is seeking an Operations Support Coordinator to provide practical and social support for older people across the UK
Chalomi King
GoodGym Southwark runner
June 27, 2025
Have your own GoodGym story to share with the community?
Email getinvolved@goodgym.org and we'll be in touch.
Operations Support Coordinator
Team: Operations Support
Hours: 4 days (30 hours) per week (hours/days by agreement)
Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely
Report to: Operations Support Team Manager
Starting salary: £23,809.50 pro-rata
Application Closing Date: 20/07/2025 (23:59)
Interview date: 30 July 2025 – in-person at our Holborn, London office.
Starting date: ASAP
Contract: permanent
About GoodGym:
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym.org.
Job Purpose
As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.
The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.
You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.
Responsibilities
Primary Responsibilities
Office Management
- Providing phone and email support to our members, referrers and beneficiaries
Volunteer Support
- Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
- Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
- Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
- Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us
Relationship Management
- Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
Other Responsibilities
- Contributing to the development of the Operations Support Team and respective processes and policies
- Working collaboratively with other internal departments
Person Specification
Knowledge
- An understanding of the needs of older people and volunteers
- Awareness of services available to older people (desirable)
Skills and abilities
- Excellent verbal communication skills, particularly over the phone
- Excellent written communication skills
- Excellent organisational and multitasking skills and ability to prioritise workload
- Excellent attention to detail and problem-solving skills
- Ability to collaborate with team colleagues
- Ability to work with minimum supervision and under own initiative
- Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
- Empathetic and able to build supportive relationships with people from a variety of backgrounds
- Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
- Comfortable using multiple online programs simultaneously
Experience
- Experience of volunteering
- Experience of working with and managing confidential information
- Experience of working with or supervising volunteers (desirable)
- Experience of dealing with a busy or shared inbox (desirable)
- Experience managing relationships with a variety of internal and external stakeholders (desirable)
- Experience of DBS check process (desirable)
- Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
Why join us?
- Be part of our important mission to bring communities together and reduce loneliness and isolation.
- GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
- Friendly, positive and supportive team with a genuine purpose
- Growing organisation with national reach at a pivotal point of change
- 25 days holiday + bank holidays
- Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
- Flexible working- minimum 1 day per week in our London office in the Holborn area
- Regular in person socials over the year
How to apply:
We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications.
Click here to apply and fill in the form
If you have questions before applying, you can email our Operations Support Team Manager
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.
Have your own GoodGym story to share with the community?
Email getinvolved@goodgym.org and we'll be in touch.